Delete Your Account
App: Atta? (family shopping list) / Last updated:
This page explains how to delete your Atta? account and the data linked to it. There are two ways.
- If you can use the app: Delete it right away from Settings > Delete account in the app (steps).
- If you have removed the app or cannot sign in: Ask us by email. We delete it within 30 days (how to ask).
If you have a paid plan: Deleting your account does not cancel your Atta? Premium subscription. Please cancel it first.
- Android: Google Play Store app > Payments & subscriptions > Subscriptions > Atta? > Cancel subscription
- iPhone: Settings > [your name] > Subscriptions > Atta? > Cancel Subscription
1. Delete your account in the app
- Open Atta? and sign in with the account you want to delete.
- Open the Settings tab at the bottom of the screen.
- Tap "Delete account".
- On the confirmation screen, choose "Delete".
- If you are asked to confirm your identity, follow the on-screen instructions.
- Android, signed up with an email address: enter your password.
- Android, signed in with Google: an account picker appears; choose the same Google account.
- iPhone, signed in with Apple: Apple's confirmation appears.
Your account is deleted right away and you return to the sign-in screen. This cannot be undone. If you see a message asking you to sign in again, sign out, sign back in, and try again.
2. Ask us to delete your account by email
If you have already removed the app, or cannot sign in (for example after changing phones), please email us at the address below.
Write a deletion request email
To: kayakou123@gmail.com (subject: "[Atta?] Account deletion request")
Please include:
- The email address you registered with (if you signed in with Google, the email address of that Google account)
- How you signed in (Google / email address / Apple)
- Your display name (if you know it)
To confirm it is you, please send the email from the address you registered with, if possible. If it comes from a different address, we may send a confirmation email to your registered address. Once confirmed, we delete the data listed under "Data that is deleted" below within 30 days of your request and let you know by email when it is done. If you wish, we can also delete the content you left in groups and your purchase records (RevenueCat).
3. Data that is deleted, and data that is kept
Data that is deleted
- Sign-in information (email address, Google / Apple account identifier)
- Your display name
- The setting for which group you are currently using
- Your push notification token
- Your name and ID in group member lists (on Android you are removed from every group you belong to; on iPhone, from the group currently selected)
Data that is kept
- Group shopping lists, stock and purchase history (shared with your family, so it stays with the group; the "bought by" record may keep the deleted account's ID, a string of letters and numbers, not your name)
- Groups you used on your own (such as the group created automatically when you signed up) and their contents
- Purchase and subscription records (managed by RevenueCat; order records at Google Play / the App Store are kept according to those companies' policies)
- Information about ads and app performance collected by Google (kept according to Google's data retention policy)
- Usage data and session recordings from the iPhone version (managed by PostHog; usage data is deleted automatically after at most one year, and session recordings after 30 days; you can ask us by email to delete them sooner)
Of the data that is kept, we will delete the content you registered in groups, groups you used on your own, and your purchase records at RevenueCat if you ask us by email (within 30 days of your request). In groups that still have other members, we delete only the content you registered, so that the data shared with others is not affected. Unless you ask, this data is kept.
If you use the iPhone app and also belong to other groups, please leave each group first from Settings > Leave Group, or ask us by email.
4. Deleting some data while keeping your account
- You can delete individual shopping list and stock items in the app at any time.
- You can remove yourself from a group's members from Settings > "Leave this group" (Android) or "Leave Group" (iPhone).
- To have any other data deleted, please contact us at kayakou123@gmail.com.
For more about how we handle your data, see our Privacy Policy (4.2 Deleting Data).
This English text is a translation provided for convenience. If there is any discrepancy between this translation and the Japanese version, the Japanese version prevails.